Help page

PDF files
Word, Publisher, and Powerpoint Files
Flash and html files
Audio and video resources
Problems using the site
How to contact us

PDF files

You will need Adobe Reader to download and use the PDF files. Click the icon to get the latest version of Acrobat Reader:

Get Adobe Reader

Viewing files

Simply browse the Resource libraries and click on the icon of any PDF file you'd like to open.

Printing files

You can print a file by right clicking on the PDF icon beside the resource name and choosing 'Print Target'. Alternatively, when you have the file open, select 'File' and 'Print' on the top menu bar or click the printer icon to print the pages displayed. Make sure your printer settings are UK A4 and not US Letter.

Saving files

You can download a file to your computer by right clicking on the PDF icon beside the resource, choosing 'Save Target As...', and then specifiying where you want the file to be saved.


Go to the Adobe Reader support centre

Please note that users of Windows XP may encounter problems opening and using PDF documents, especially if Service Pack 2 has been installed. These can be resolved by re-installing the latest version of Acrobat Reader (downloadable above).

Word, Publisher and PowerPoint files

To use these files you will need to have Microsoft Office or the relevant program (e.g. Microsoft Word) installed on your computer. Most computers nowadays come with this software pre-installed and almost all schools use it. To find out more about Microsoft Office or to get technical help, visit

Once you have logged in, you can view, print and save Microsoft Office files (Word, Publisher or PowerPoint) in exactly the same way as the PDF files, by clicking or right clicking on the relevant icons.

The great advantage of the Microsoft Office files, as opposed to the PDFs, is that you can tweak, edit and adapt them in any way you like. You'll need to make sure that your computer is set to open the resources in the appropriate Microsoft Office program, though; otherwise it will open as a web page and you won't be able to edit it:

Windows XP and earlier versions of Windows

Go to My Computer – Tools – Folder Options – File Types – Advanced – uncheck Browse in same window.

Windows Vista

Go to Control panel – Default Programs – Associate a file type or protocol with a program. Scroll down the list to find the relevant file types (.doc, .ppt and .pub) and set the Current Default to Microsoft Office Word, Microsoft Office PowerPoint and Microsoft Office Publisher respectively.

Short-term fix for all versions

If you don't have the necessary permissions to make the above changes (if you're working on a networked computer, for instance) you can use either of these short-term fixes instead:

  • right click on the file icon beside the resource and choose ‘Open in a New Window’ (or 'Open in a New Tab', if you're using Internet Explorer 7.0)
  • right click on the icon, save the file and then open it from your computer. 

If these solutions don't seem to work, it could be to do with the version of the Office program that you’re using. Email us, letting us know which version you have and which web browser you're using (e.g. Internet Explorer 7.0), and we'll look into the problem further for you.


Flash and HTML files

You'll need Adobe Flash player to view and use the Flash and HTML files. Click here to get the latest version:

Get Adobe Flash Player

These files can be viewed and printed in the same way as the PDF and Microsoft Office files, by clicking on the relevant icons. Some of our interactive resources allow you to copy and temporarily save your results: see the Help sections within each application for information and instructions.



You'll need Adobe Flash Player, downloadable above, to view and use Wordbox. For information on how Wordbox works, please download the document How to make the most of Wordbox.

If you have any problems, please send us an email.


Audio and video resources

You will need QuickTime to view and use audio and video files:

Get QuickTime

The MP3 files play through Windows Media Player, which should already be installed on all computers that use Microsoft Windows.

The audio and video files are large and can take a long time to open, depending on your internet connection speed. We recommend that rather than opening them directly from the site, you save them first. You can do this by right-clicking on the resource icon, selecting Save Target As ... from the drop-down menu, choosing where you want to save the file and giving it a new name. The resource may still take some time to download, but once you’ve done this you should be able to open it very easily.


Problems using the site

This site has been tested on the latest versions of Internet Explorer, Firefox, Chrome and Safari. Although it should run happily on older versions, for best results please make sure you're using the latest version of your preferred browser.


How to contact us

If nothing on this page answers your questions, please send us an email (